Considering that my country is a neighbor of the former Yugoslavian Federation, I guess I know a lot more about that conflict than the other western-world viewers... When I saw it, I simply could not take sides... was it the muslims or the serbs to blame? I guess neither... Yugoslavia was of no use anymore... communism was down in Eastern Europe, there was no need for an western-oriented outpost behind the Iron Curtain... so NATO decided it must be somewhat erased, diminished... I am ashamed to admit that at a certain point during this war, the leaders of my country sold out to NATO like prostitutes and allowed Alliance planes to cross Romanian territory en-route to the conflict zone... OUR NEIGHBOURS.
So, the main character should be viewed as a basic person who lost his family and is loosing more and more of his soul as time goes by and he pursues his vengeance... as soon as you attach a Citizenship (American) and a Name (Guy) to his personna he becomes the representative of a nation that has been policing the World for its own dirty purposes for the better part of the 20th century... and then it becomes much harder to root for him... too bad ... Why is it that in every movie, the main characters have to be Americans?
There are some moments during this movie that made my heart stop, like the massacre near the bus... such pain, such rage, such unrelenting hatred against the humanity itself...
Either way, the film is very powerful and it depicts only a small amount of the atrocities that took place during that war... We should have learned a lesson back there... but we are at it again... I guess this is the tagline of the movie: War is bad... war is in our nature... WE ARE BAD!